Frequently Asked Questions
Where are your products manufactured?
We work with suppliers in China.
I am concerned about submitting my credit card information online. Is it safe to place an order on your site?
Yes, absolutely safe.
Your credit card information is transferred using the same 256 bit encryption and physical security that banks use.
What types of payments do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Shop Pay). You can also choose to pay using PayPal and ApplePay.
Do you charge sales tax?
We collect sales tax where we are required to by law.
In Canada, we collect the appropriate provincial and federal taxes depending on the province/territory where you live.
When will I be charged for my order?
You will be charged for your order when you place it.
Will I get confirmation of my order?
An order confirmation email is sent to you when you place the order. If you have not received it within a few hours of placing your order please contact us to let us know.
SHIPPING, DELIVERY AND ASSEMBLY
How much do you charge for shipping?
Please refer to our shipping page.
Can I track my shipment?
Once you have placed your order you will get an estimated delivery date in your order confirmation email.
When your order leaves our warehouse we will send you another email to let you know.
You are also able to log in to our website to see any updates to your order status.
Can I change my shipping address after I place the order?
Please let us know as soon as you are able to if you wish to change the delivery address on your order.
We will always do our best to ensure that your order is sent to the right location.
My estimated delivery window has passed and my order hasn’t yet arrived - what should I do?
Please contact us.
RETURNS AND CANCELLATIONS
Can I return my order?
If for any reason you don’t love your new furniture you can return it within the first 14-days, no questions asked. Provided your return in as-new condition and in the original packaging we will refund your purchase. Please note shipping labels are not reimbursed by Mildan Market.
If I choose to return my order, what happens next?
If you do decide to return your order contact us and let us know. We will ask you to repackage the item carefully in the packaging in which it arrived.
Once the item is back at our warehouse it will be inspected, and provided it is in as-new condition we will issue a refund less shipping charges.
Refunds typically take between 5 and 10 business days to process. Please note that as much as we would like to, this delay is not something we are able to remove or expedite - this delay is in the banking and credit card system.
What happens if I no longer have the packaging for the item?
We strongly encourage you to keep your packaging for 14 days in case you decide you want to return it.
You can still return your item, however we charge a re-boxing fee to ensure that we are able to package the item appropriately to survive return shipping.
This fee varies based on the size of the item and packaging required.
Can I cancel an order?
Yes, the order can be cancelled prior to shipping at no charge. We will issue a full refund.
If you decide to cancel your order after your order has left our warehouse we will issue a refund less our shipping fee.
What should I do if my shipment is damaged/defective?
Take pictures and describe the damage in as much detail as possible. Contact us right away.
I have a question that is not answered here, can you help?
Of course! Feel free contact us with us by email, chat or phone and our team would be happy to help answer your questions.